Billing FAQ - Recruitier

Billing Questions

How much does Recruitier cost?

Recruitier offers several pricing tiers based on your needs:Pro Plans (Individual Recruiters) — 1,500 credits/period

Plan	Monthly Cost	Billed As
Pro Monthly	EUR 78/month	EUR 78/month
Pro Quarterly	EUR 66/month	EUR 198/quarter
Pro Yearly	EUR 55/month	EUR 660/year

Agency Plans (Teams) — 5,000 credits/seat/period

Plan	Per Seat/Month	Billed As
Agency Monthly	EUR 225	Per seat, monthly
Agency Quarterly	EUR 191	Per seat, quarterly
Agency Yearly	EUR 157	Per seat, annually

Enterprise — Custom pricing for large organizations. Contact support@recruitier.com for a quote.All plans include the full feature set. The main differences are billing frequency (which affects per-month cost), credit allocation, and whether you need team/agency features.

Is there a free trial?

Yes. Recruitier offers a 14-day free trial for all new accounts.The trial is split into two phases:

Days 1-7 (Phase 1): Full access to all features. 30 starter credits. No credit card required. Your trial starts at email verification, not registration.
Days 8-14 (Phase 2): To continue the trial, you need to add a credit card. You are still not charged — the card is verified but no payment is taken.
Day 15+: Your paid subscription begins automatically based on the plan you selected during signup.

Bonus: Complete the guided tour during your trial to earn 10 additional one-time credits (total of 40 credits during trial).Trial credits do not refresh during the trial period. Only paid plans receive monthly credit refreshes.If you decide not to continue, simply do not add a credit card (the trial ends after day 7) or cancel before day 15. Your card will not be charged if you cancel within the trial period.If you select a paid plan during registration, email verification is skipped automatically and you can start using the platform immediately.

Can I change plans?

Yes, you can change your plan at any time:Upgrading (e.g., Monthly to Yearly, or Pro to Agency):

Takes effect immediately
You receive a prorated credit for the unused portion of your current plan
The credit is applied to the cost of the new plan
Stripe calculates the exact prorated amount automatically

Downgrading (e.g., Yearly to Monthly, or Agency to Pro):

Takes effect at the end of your current billing period
You continue at your current plan until the period ends
The new (lower) plan starts at the beginning of the next period
For Agency to Pro downgrades, remove team members’ seats first

To change plans, navigate to the Subscription page and select the plan you want to switch to. Stripe handles all prorating and billing adjustments automatically.

What payment methods are accepted?

Recruitier accepts the following payment methods through Stripe:

Credit cards: Visa, Mastercard, American Express
Debit cards: Visa Debit, Mastercard Debit
SEPA Direct Debit: Available for European bank accounts in some regions

All payment processing is handled by Stripe, which is PCI DSS Level 1 compliant. Your card details are stored securely by Stripe and never touch Recruitier’s servers.Bank transfers and iDEAL are not currently available for standard plans. For Enterprise plans, contact our sales team to discuss alternative payment arrangements.

How do credits work?

Credits are units that power Recruitier’s AI features. Each plan includes a credit allocation that refreshes monthly (for paid plans).Credit costs per action:

Action	Credits
AI message generation	1
Smart search	10
Per page LinkedIn/Indeed results	10
Lusha email-only lookup	15
LinkedIn contact search	50
Lusha full contact lookup	60
Internal job search	Free

Credit allocations:

Plan	Credits/Period
Free Trial	30 (one-time) + 10 tour bonus
Pro Plans	1,500/month
Agency Plans	5,000/seat/month

What does not use credits:

Viewing and managing existing data
Editing candidate profiles, adding notes, updating tags
Updating project and pipeline statuses
Browsing saved searches and results

Credits reset monthly regardless of billing frequency. Unused credits do not carry over. Paid users also have a separate monthly limit of 2,000 AI-generated messages.If you run out of credits, AI-powered features pause until credits refresh. Your existing data remains fully accessible and manual actions continue normally.For agency plans, each seat has its own independent credit allocation. Credits are not shared or transferable between team members.

What happens if I cancel?

When you cancel your subscription:During the remaining period: Your subscription stays active until the end of the current billing period. All features remain available and you can continue using the platform normally.After the period ends:

You lose access to paid features (AI search, matching, outreach)
Your account enters a limited state
Your data is retained for a grace period — candidates, searches, jobs, companies, and outreach history are not deleted
For agency plans, team members lose access

If you come back: You can reactivate your subscription at any time. If you reactivate within the data retention window, all your data is restored. You pick up right where you left off with a fresh credit allocation.To cancel, go to the Subscription page and click Cancel Subscription. You can also undo a pending cancellation before the period ends if you change your mind.

Do I get an invoice for each payment?

Yes. Stripe generates an invoice for every billing cycle. You receive an email receipt when payment is processed, and you can download PDF invoices from the Stripe customer portal (accessible via the Subscription page).Each invoice includes:

Invoice number and date
Plan type and billing period
Amount charged (including any prorated adjustments)
Your BTW number (if entered in Account Settings)
Seat count (for agency plans)

Invoices are generated automatically. If you need a specific format or additional details for your accounting, contact support.Tip: Enter your BTW number in Account Settings before the next billing cycle to have it appear on future invoices. Previously generated invoices cannot be retroactively updated.

Can I get a refund?

Refund policies are evaluated on a case-by-case basis. Common scenarios:

Accidental subscription renewal: If your subscription renewed and you intended to cancel, contact us within a few days of the charge. We can typically issue a refund.
Service issues: If you experienced significant service problems that prevented you from using the platform, contact support to discuss a refund or credit.
Mid-period cancellation: Cancellations take effect at the end of the billing period. Partial-period refunds are generally not provided since you retain access until the period ends.

To request a refund, email support@recruitier.com with your account email, the charge in question, and the reason for your request.

How do promo codes work?

Why do credits refresh monthly even on quarterly/yearly plans?

Credit refreshes happen on a monthly cycle regardless of your billing frequency. This means:

Quarterly plan: You are billed once per quarter, but credits refresh every month
Yearly plan: You are billed once per year, but credits refresh every month

This design prevents the situation where yearly users would receive a massive one-time allocation and potentially exhaust it early. Monthly refreshes ensure a consistent, predictable supply of credits throughout the year.The exact refresh date corresponds to your subscription start date (e.g., if you started on the 15th, credits refresh on the 15th of each month).

What is the monthly message limit?

Paid users have a monthly limit of 2,000 AI-generated messages per user (per seat for agency plans). This is separate from the credit balance.The message limit prevents excessive automated messaging while still providing ample capacity for normal recruitment workflows. For context, 2,000 messages per month means approximately 100 messages per working day — far more than most recruiters need.The message limit resets monthly, independent of your billing frequency.

FAQ

​Billing Questions

Billing Questions