> ## Documentation Index > Fetch the complete documentation index at: https://docs.recruitier.com/llms.txt > Use this file to discover all available pages before exploring further. # General FAQ > Answers to frequently asked questions about Recruitier's platform, features, security, and support. ## Frequently Asked Questions Recruitier is an AI-powered recruitment platform built specifically for the Dutch recruitment market. It combines intelligent job search, candidate matching, client discovery, and outreach automation into a single workspace. Recruiters use it to find the right jobs for their candidates, discover new client companies, and send personalized outreach -- all powered by AI that learns from your preferences and feedback. The platform continuously scans job sources like LinkedIn and Indeed (multiple times per day), classifies results using AI, matches candidates to opportunities based on skills and preferences, and helps you manage the entire recruitment pipeline from first contact to placement. Key capabilities include: * **AI Job Matching** with weighted scoring (title 35%, skills 45%, experience 20%) * **Client Discovery** with real-time hiring activity data across thousands of Dutch companies * **Outreach Automation** with multi-step flows, AI message generation, and email integration * **Contact Intelligence** with automatic decision maker discovery * **Agency Collaboration** with shared resources and team analytics Recruitier is designed for recruitment professionals operating in the Dutch market. This includes: * **Independent recruiters (ZZP'ers)** who need an all-in-one platform to manage their entire recruitment workflow * **Recruitment agencies** that want shared team access to searches, companies, templates, and analytics * **Business development specialists** focused on finding and winning new clients using hiring activity data * **Sourcers and researchers** who need to identify companies that are actively hiring in specific industries or regions Whether you are a one-person operation or part of a 50-person agency, Recruitier scales to fit your needs. The platform supports four workflow goals (Candidate Placement, Business Development, Speculative Placement, Job Marketing) that tailor the experience to how you work. Recruitier differentiates itself in several key ways: **AI-first approach** -- Unlike traditional ATS or CRM tools that simply store data, Recruitier actively uses AI to classify jobs, match candidates, discover contacts, and generate personalized outreach. The AI works in the background even when you are not logged in, continuously indexing new jobs and enriching company data. **Dutch market focus** -- Recruitier is purpose-built for the Dutch recruitment market. It sources jobs from Dutch job boards, understands Dutch company structures (including BTW numbers and ZZP'er workflows), and supports both Dutch and English interfaces. **Unified platform** -- Instead of using separate tools for job search, candidate management, client discovery, and outreach, Recruitier combines everything into one platform. This eliminates data silos and manual copy-pasting between tools. **Client discovery** -- Most recruitment tools focus on candidates. Recruitier also helps you find new client companies based on industry, location, hiring activity, and technology stack -- a feature rare in competing products. **Real-time intelligence** -- Job data is continuously refreshed, companies are enriched with hiring activity signals, and contact details are discovered automatically. Real-time notifications via SSE keep you informed without page refreshes. **Credit-based pricing** -- You pay for what you use. Different actions have different credit costs, from 1 credit for message generation to 60 credits for full contact lookups. Internal job searches are free. Yes. Recruitier implements multiple layers of security: * **Encryption** -- All data is encrypted in transit (TLS/SSL) and at rest * **Authentication** -- JWT tokens (HS256 algorithm, \~2-day expiry) with password hashing via bcrypt and token revocation through database + Redis cache * **Payment security** -- All payment processing is handled by Stripe, which is PCI DSS Level 1 compliant. Recruitier never stores your credit card information. * **Infrastructure** -- The platform runs on AWS (Amazon Web Services) with managed databases, automated backups, and infrastructure monitoring * **Access control** -- Role-based permissions for agency teams (Admin, Admin Member, Member) ensure that team members can only access authorized data * **Email integration** -- When you connect your Gmail or Outlook account, Recruitier uses OAuth2 and only requests the minimum permissions needed to send emails on your behalf. It does not read your inbox or access your contacts. * **Signature sanitization** -- Imported email signatures are processed through DOMPurify to remove any potentially malicious HTML Your candidate data, client information, and business records are treated as confidential and are never shared with third parties. Recruitier works best on modern, up-to-date browsers: * **Google Chrome** (recommended) -- Latest version * **Mozilla Firefox** -- Latest version * **Microsoft Edge** -- Latest version (Chromium-based) * **Safari** -- Latest version on macOS We recommend using Google Chrome for the best experience, as it receives the most thorough testing. Internet Explorer is not supported. Make sure your browser is updated to the latest version for optimal performance and security. Recruitier's real-time notification system (SSE) works in all supported browsers. Some older browser versions may have issues with the persistent SSE connection -- if you experience notification delays, updating your browser usually resolves the issue. Recruitier is designed as a desktop-first web application. The interface is optimized for laptop and desktop screens where recruiters typically work. While the platform may be accessible on tablets and mobile devices through your browser, the experience is best on screens with a resolution of 1280 pixels or wider. Features like the agency dashboard, job search results, Kanban pipeline, and outreach composer are designed for desktop workflows with mouse and keyboard. There is no dedicated mobile app at this time. If you need to check notifications or review results on the go, the web interface is accessible from any mobile browser, but detailed work (composing outreach, reviewing matches, managing pipeline) is best done on a desktop. If you need help with Recruitier, you can reach our support team through: * **Email**: [support@recruitier.com](mailto:support@recruitier.com) -- Send us a detailed description of your issue, including any error messages or screenshots. We typically respond within one business day. * **In-app help** -- Look for help links and contextual tips throughout the interface * **Documentation** -- This documentation site covers all features in detail. Use the search function to find answers to specific questions. When contacting support, please include: * Your account email address * The browser you are using (name and version) * Your interface language setting (Dutch or English) * A clear description of the issue or question * Screenshots or screen recordings if relevant This information helps us diagnose and resolve your issue faster. Currently, Recruitier supports the following import methods: * **CV uploads** -- Upload candidate CVs in PDF or Word (DOC/DOCX) format. Recruitier's AI extracts skills, experience, education, and preferences automatically. * **LinkedIn imports** -- Import candidate profiles from LinkedIn to create structured profiles in Recruitier. Bulk data import from other recruitment tools (ATS systems, CRMs, spreadsheets) is not yet available as a self-service feature. If you have a large dataset you need to migrate, contact our support team to discuss custom import options. We are actively working on expanding import capabilities. Check back for updates or contact support to discuss your specific needs. Recruitier is primarily designed for the Dutch recruitment market. Its job sources, company database, and default settings are optimized for the Netherlands. That said, some features work internationally: * Job searches can include results from international job boards * Company discovery may include companies outside the Netherlands if they have a Dutch presence or are registered in the database * Outreach features work with any email address or LinkedIn profile regardless of location If you recruit primarily in the Netherlands but occasionally work with international opportunities, Recruitier handles that well. However, if your primary market is outside the Netherlands, the platform may not be the best fit, as the data sources and company enrichment are focused on the Dutch market. Recruitier is updated continuously. New features, improvements, and bug fixes are deployed regularly -- often multiple times per week. Updates are applied automatically and do not require any action on your part. Major feature releases are communicated through in-app notifications and email announcements. Minor improvements and bug fixes are deployed silently to avoid disrupting your workflow. The platform uses rolling updates, so you experience zero downtime during deployments. If you have feature requests or suggestions, contact support at [support@recruitier.com](mailto:support@recruitier.com). User feedback directly influences our development roadmap. When you cancel your subscription: * Your account remains active until the end of your current billing period * After the period ends, your account enters a limited state * **Your data is retained** for a grace period -- candidates, searches, jobs, companies, outreach history, and notes are not deleted * If you reactivate within the retention window, all your data is restored You do not need to export everything before cancelling. Your data will be waiting for you if you decide to return. See the [Managing Your Subscription](/billing/managing-subscription) page for full details. Yes. Recruitier offers a **14-day free trial** with no commitment: * **Days 1-7**: Full access, 100 starter credits, no credit card required * **Days 8-14**: Credit card required but you are not charged * **Day 15**: Paid subscription begins (cancel anytime before this to avoid charges) * **Tour bonus**: Complete the guided tour to earn 10 additional one-time credits The trial timer starts at email verification, not registration, so you do not lose trial days while waiting for the verification email. During the trial, you have access to the complete feature set of your selected plan.